WHO WE ARE
Vinetech Engineering Pty Ltd (A.C.N. 143 888 788) trading as Mulchtech, Mulchtech Australia,
Vinetech and Vinetech Machinery (together, the Vinetech Group).
The Vinetech Group offers a range of products and services for agricultural machinery used in the
vineyard, orchard and forestry industries (the Goods and Services).
The Vinetech Group is committed to protecting your privacy and Personal Information. This Privacy
Policy explains what Personal Information is collected, retained, used and disclosed by us and how
we manage that Personal Information. We value your privacy and compliance with the Australian
Privacy Principles and the Privacy Act 1988.
us through the purchase and use of the Goods and Services as well as use of our websites, social
media accounts, attending our office, or any other engagement that you have with us.
WHAT IS PERSONAL INFORMATION?
The Privacy Act 1988 (Cth) defines “Personal Information” as meaning information or an opinion
about an identified individual, or an individual who is reasonably identifiable:
a. whether the information or opinion is true or not; and
b. whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, in most
For example, “Personal Information” can include private information such as a person’s name,
address, age, gender and phone number, as well as other information such as, credit information and
commentary or opinion about a person whether based on other information or inferred about them.
“Personal Information” can be confidential, sensitive and or public.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT THAT
We may collect Personal Information from you directly by a variety of means including:
• personal details that you provide us when retaining our services or making a purchase with us.
This includes details such as your name, phone number, email address, address, billing
address. It also includes the date of birth, address and occupation of any guarantors who
guarantee your payment obligations to us;
• information you provide to us by way of enquiry, feedback, reviews and complaints;
• information you provide to us when making a credit application or providing a guarantee to us;
• payment information of when purchasing Goods and Services, including credit/debit card
details, banking details, and billing information so that we can process your purchase.
We may also collect Personal Information from you indirectly by the following means:
• information collected from you when you interact with our websites and social media accounts,
including our webpages and the Goods and Services that you view;
• information collected from your device when you access our websites or our social media
accounts, including your IP address, location, web browser settings and type and user profile;
• if someone makes a purchase on your behalf, your Personal Information may become
available to us by that third party;
• Vinetech Group works collaboratively with the businesses within its group as well as its
dealers, agents, suppliers, manufacturers, maintenance providers who may collect Personal
Information about you from each other.
Our websites may contain links to third party internet sites for your convenience and information.
Each of these third party internet sites may collect Personal Information from you in accordance with
their own privacy policies. We take no responsibility for third party internet sites practices or policies
and are not liable for any loss or damage suffered from the use of these sites. You should refer to
their own Privacy Policies.
WHY DO WE COLLECT PERSONAL INFORMATION?
We collect Personal Information for a variety of reasons. The primary purpose we collect and use your
Personal Information is to provide you with the best products and service experience that we can, as
well as improve the Goods and Services we offer.
We may also collect your Personal Information for the following purposes:
• to optimise the Goods and Services that we provide to you and the means we provide them
• to more accurately market and promote the Vinetech Group and its Goods and Services to
you, including those that may interest you, surveys, newsletters, education, events and
special offers, catalogues;
• customer research and analysis;
• to conduct credit checks if necessary;
• to enable us to address your expectations and any questions or comments that you may have
of us in respect of how we conduct our business;
• to screen for potential risk and fraud;
• to comply with our legal, recording, compliance and regulatory obligations; and
• to defend or enforce our legal rights in legal proceedings.
We will refer to all of the above purposes as Permitted Purposes.
By using our websites, making enquires with us and purchasing our Goods and Services, you also
consent to the receipt of direct marketing material. We will only use your Personal Information for this
purpose if we have collected such information direct from you, and if the direct marketing material is
of a type in which you would reasonably expect to receive from us. We do not use sensitive Personal
Information in direct marketing activities. Our direct marketing material also includes a simple means
by which you can request not to receive further communications by an unsubscribing feature or by
WHO DO WE GIVE YOUR PERSONAL INFORMATION TO?
We will only use the Personal Information that you provide to us for the Permitted Purposes.
We will only disclose Personal Information about you when it is necessary and appropriate for the
We may disclose your Personal Information in the following circumstances:
• to third party contractors, customers, suppliers, dealers and service providers who help us to
operate our business and provide the Goods and Services to you or the end user;
• between our businesses that make up the Vinetech Group which helps us ensure that your
Personal Information remains up-to-date and complete and so that we may better understand
and meet your needs and interests; and
• with regulators, government bodies, credit agency, fraud or crime prevention providers where
it is reasonably necessary for a legal purpose or dispute resolution process or as required by
We will not give your Personal Information to any other third parties without your prior consent, except
for when it is reasonably necessary for a legal purposes or dispute resolution processes or required
by law, or to protect our rights, safety or property.
We do not sell your Personal Information to others.
The manufacturer of the Goods, TMC Cancela, is headquartered in Spain. In the context of any
warranty claims which involve remedial work performed by the manufacturer, we may supply your
Personal Information to the manufacturer.
HOW DO WE HOLD YOUR PERSONAL INFORMATION AND KEEP IT SECURE?
We keep your Personal Information stored in both electronic form (using our IT systems or the IT
systems of third party providers required to provide you with the Goods and Services), as well as in
paper form (when it is provided to us or prepared by us in hard copy).
We take reasonable and appropriate steps to protect and safeguard your Personal Information. The
electronic and procedural safeguards we have in place to manage security risks associated with your
Personal Information include the use of password protection.
We will also only allow those who have authorised access to your Personal Information and require
them to treat Personal Information as confidential.
Unfortunately, no data transmission can be totally secure, and we cannot guarantee that unauthorised
access to your Personal Information will not occur. Any Personal Information you provide us will be
provided at your own risk and subject to the mandatory operation of law, we are not liable for events
arising from any unauthorised access to your Personal Information. However, if you become aware of
a security breach involving your personal data, please contact us.
CAN YOU GAIN ACCESS TO YOUR PERSONAL INFORMATION AND CORRECT IT?
You have the right to request access to any Personal Information that we hold about you. You also
have the right to request the correction to any of the Personal Information that we hold about you.
If you would like details of the Personal Information that we hold about you in order to update it,
correct it or for any other reason please forward a written request to our Privacy Officer whose contact
details are set out below.
Privacy Officer Vinetech Group
M: 0439 666 500
We may ask you to complete a Personal Information Request Form. Once a request has been made,
the Privacy Officer will aim to contact you within 5 business days.
We will require you to satisfy identity validation procedures to prove that you and the individual
requesting the Personal Information.
The process for access and correction of your Personal Information may also be available to you
under the Freedom of Information Act 1991 (SA).
HOW CAN YOU CONTACT US WITH ANY QUESTIONS OR MAKE A COMPLAINT?
Personal Information or would like to make a complaint, please contact our Privacy Officer.
The Privacy Officer will treat any request or complaint respectfully and confidentially. Once a request
or complaint has been made our Privacy Officer will contact you within 5 business days. We are
committed to working with you to resolve any concerns or complaints in an effective and timely
If you are not satisfied with the outcome or the way in which we have handled your request or
complaint, you may be able to make a complaint to the Office of Australian Information Commissioner
(OAIC) who is an impartial third party. OAIC’s details and information on about making a complaint
can be found at the website below.
so at any time to reflect changes in the way we collect and manage your Personal Information and to
they are published on our websites.